Hubbl (formerly Streamotion) is the new company of Kayo Sports, BINGE. Streamotion gift cards will still be redeemable as long as they have not expired.
- Using Kayo gift cards for Hubbl services
- Purchasing a gift card
- Applying a gift Card
- What if my gift card doesn’t have a PIN?
- Managing your gift card balance
- Gift Cards Billing
- Troubleshoot your gift card
1. Using a Kayo gift cards for Hubbl services
Enjoy access to the world’s best sport, movies, and entertainment, and Hubbl devices with the Hubbl Gift Card. Use it to stream BINGE, Kayo Sports, or to buy a Hubbl device including Hubbl Glass, or against any other charges billed by Hubbl. The choice is yours! Choose your service and redeem your card today.
Note: Gift Cards are not redeemable if you sign up or are billed via a third party (e.g. Apple via the App Store or Pay with Telstra).
You can find more about Hubbl here.
2. Purchasing your gift card
What value gift cards can I currently purchase?
You will be able to purchase Kayo gift cards to the values of $25, $50 and $100.
Where can I purchase a Kayo gift cards from?
You can purchase gift cards online here: https://giftcards.kayosports.com.au
Gift cards are also available to purchase from the following online retailers:
- Woolworths
- Prezzee
How long do I have to redeem my gift card?
You'll have 36 months from the date of purchase to redeem your gift card. Once redeemed, credit will be held on your Hubbl account for up to 36 months from the time the gift card was redeemed. Within the 36 months, if you cancel, you can restart your account and use the remaining gift card credit.
3. Applying a gift Card
Note: Gift Cards are not redeemable if you sign up or are billed via a third party (e.g. Apple via the App Store or Pay with Telstra). You must sign up via kayosports.com.au and be billed by Hubbl to use a Gift Card.
How do I apply my Kayo gift card as a new customer?
As a new Kayo customer, you'll need to apply your gift card voucher code when signing up. Just follow these steps:
- Head to kayosports.com.au
- Follow the sign up process and when asked to enter your payment details, you will see an option to "Add a Gift Card?"
- Add your unique 30-digit Hubbl gift card voucher code
- Note: The 30-digit voucher code is below the barcode on the back of your gift card (pictured below)
- Add the 4 digit pin on your gift card and click "Redeem"
- You will see a confirmation message once you've successfully added your Kayo gift card
- Enter valid credit card details and select "Start subscription now" to complete your sign up
How do I apply my gift card as a returning Kayo customer?
As a returning Kayo Sports customer, you can apply your gift card during the resubscribe process. Just follow these steps:
- Head to kayosports.com.au and select ‘Sign in’
- Use your previous log in credentials (Email and Password) to sign in
- Follow the prompts to resubscribe and when asked to enter your payment details, you will see an option to "Add a Gift Card?"
- Add your unique 30-digit gift card voucher code
- Note: The 30-digit voucher code is below the barcode on the back of your gift card
- Add the 4 digit pin on your gift card and click "Redeem"
- You will see a confirmation message once you've successfully added your Hubbl gift card
- Enter valid credit card details and select "Start subscription now" to complete your sign up
How do I apply my gift card as an existing Kayo customer?
You can apply a gift card either online through My Account, or by navigating to My Account through a Hubbl device.
To redeem through My Account:
- Login to My Account.
- Under Payment & Billing, select Redeem next to Gift Card.
- Enter the 30-digit code below the barcode.
- Enter the four-digit gift card PIN, then select Redeem.
How do I apply more than one gift card?
If you have multiple gift cards, you must use the first one when purchasing your subscription, and then add your other gift cards via logging in and under 'My Account'.
4. What if my gift card doesn’t have a PIN?
If you are attempting to apply your gift card but it doesn’t have a PIN, you will need to contact support with the gift card details so they can apply it on your behalf. To contact support, follow the steps below:
- Contact us with an image of the back of your gift card
- If you’re an existing customer, provide your mobile number as well
- If support require any further information, they will respond to that email requesting it
Note: It may take up to 3 business days for your gift card to be applied.
5. Managing your gift card balance
How do I check the balance of my gift card?
You can check the balance of your gift card online through My Account, or by navigating to My Account through a Hubbl device.
To check through My Account:
- Login to My Account.
- Under Payment & Billing, select Payment Methods.
- The balance remaining will display under Gift Cards.
How do I know if my Kayo gift card has been redeemed?
Simply enter your unique 30-digit Kayo gift card code in 'My Account'. If it has already been redeemed, you will see an "Already Redeemed" error message.
Note: The 30-digit voucher code is below the barcode on the back of your gift card
What happens if I cancel my Kayo and BINGE service and there is still credit on my gift card?
When you cancel your subscription, you will still have access until the end of your current billing cycle. If you're billed directly by Kayo or BINGE, any remaining credit you have at the date of account cancellation stays in your Hubbl account until your gift card expiry date.
When you're ready to restart your subscription, the money in your gift card balance will be used up first, then you'll be billed normally as per your monthly subscription.
If you are subscribed to Kayo and BINGE, and you only cancel one of these subscriptions, your gift card credit will continue to apply to your active subscription and be applied to that subscription on your next monthly billing date.
Can I transfer the gift card value in 'My Account' to another Kayo and BINGE, subscriber?
No, gift cards are non-transferrable and can only be redeemed against one Hubbl account.
How does billing work with Kayo gift cards?
New Customers
When you sign up to BINGE and Kayo Sports using a gift card, the credit is redeemed and the balance is transferred to your Hubbl account. Gift card credit can be used to stream BINGE and Kayo Sports, or to buy a Hubbl device including Hubbl Glass, or against any other charges billed by Hubbl.
Your Hubbl Gift Card credit will be automatically applied to your next Hubbl billed transaction. You cannot choose which Hubbl billed transaction to apply Gift Card credit to. Once the gift card credit has run out, your subscription will automatically renew at standard pricing and you’ll be charged for your selected package as per your subscription. This may be a partial or full monthly charge depending on how much gift card credit was remaining on your account after the last billing period.
Existing Customers
When you add a gift card in ‘My Account’, the gift card credit will automatically apply to whichever Hubbl charge is billed next. You cannot choose which Hubbl charge to apply gift card credit to. Once the gift card credit has run out, your subscription will automatically renew at standard pricing and you'll be charged for your selected package as per your subscription. This may be a partial or full monthly charge depending on how much gift card credit was remaining on your account after the last billing period.
Can I use my Kayo gift card via Pay with Telstra or Apple billing?
Kayo gift cards cannot currently be used in conjunction via Pay with Telstra or Apple billing. If you're billed via Pay with Telstra or Apple, you'll be unable to apply the gift card unless you cancel your subscription and sign up directly to Kayo Sports and BINGE, and pay via credit card.
Why do you need my credit card when signing up with a gift card?
A credit card is required to verify your ID and create an account as per our Service Terms and Conditions. There are no lock-in contracts, so you are free to cancel at any time.
Why do I see two charges in one month with a gift card?
If you see two charges in one month, it's most likely due to the remaining credit amount on your gift card being less than the total due on your bill.
Why have I been charged $1 when entering a gift card?
Some financial institutions temporarily place a small $1 pre-authorisation on your card as part of their card validation process. This is not a charge from Kayo, or BINGE and this $1 amount will be released by your financial institution, usually within 14 days.
If you're seeing multiple $1 pre-authorisations, this reflects the number of times you clicked "submit"/"next" on your payment details. Rest assured, these funds are just the pre-authorisations and not charges.
7. Troubleshoot your Kayo Gift Card
Why is my gift card not working?
There are a number of reasons why your gift card may not be working. Don't worry, there's generally a solution and we're here to help:
- It may take up to 48 hours for your gift card to be activated by the gift card retailer. If you’re within this 48 hour period, try redeeming the card again at regular intervals. If more than 48 hours have passed since the time of purchase, please return to the gift card retailer and speak to a staff member.
- If you are receiving a message saying your card is invalid, please contact us.
- If there has been a problem processing your gift card, please contact us.
- If your gift card has already been redeemed, it can’t be redeemed again. If you require further assistance, please contact us.
- If your preferred payment method is through Apple or Pay with Telstra, you'll be unable to use a gift card
Why is my gift card inactive?
It may take up to 48 hours for your gift card to be activated by your original gift card retailer. If you've waited more than 48 hours and your card is still inactive, we recommend returning it to your original gift card retailer.
If you have an activation receipt
You'll need to return to your original gift card retailer and speak with a staff member. The staff member should be able to contact their company helpdesk to have the card activated on your behalf.
If you don't have an activation receipt
You'll need to return to your original gift card retailer and speak with a staff member. It will be important to provide the date and time when the gift card was purchased to assist with getting your gift card activated.
What happens if my Kayo gift card is damaged?
Please contact us. You will need to provide proof of purchase or the gift card number before we can try to help.
Gift card Terms & Conditions
Valid Australian credit card required. To redeem for Kayo Sports and BINGE, you must subscribe to the relevant service. Gift Cards can also be used for Hubbl device purchases and can be redeemed against other charges billed by Hubbl. Hubbl account required. Gift Card credit is automatically applied to whichever Hubbl charge is billed next. You cannot choose which Hubbl charge to apply Gift Card credit to. Not available for sign-ups or billing by third parties. For use against device purchases, purchase must be made via hubbl.com.au. After gift card value is exhausted, your credit card will be charged. Gift Card expires 36 months from issue date. For full terms of use, click here.